W2 News Archives | W2 Global Data

15
Oct

By Gary Pine, On 15th October 2019

New W2 Status Page goes live

With testing complete, we’ve now launched the W2 Status Page; a new means of keeping our clients informed of service disruptions, planned or possible outages as well as providing retrospectives (also called Root Cause Analyses). Such publicly facing status page help us further build customer trust and showcase the reliability of our platform with historical up-time and performance timeline of...

02
Oct

By Kevin Fox, On 2nd October 2019

Global Identity Verification made easy

Know Your Customer (KYC) poses industry-wide challenges and it will continue to do so unless we – as a #RegTech supplier - take proactive steps to cultivate positive change. As regulatory pressure on banks and corporates alike intensifies, the volume of KYC information required also increases. And as to compound the problem, many of these corporates struggle to access a...

30
Aug

By Gary Pine, On 30th August 2019

What does your Status say about you?

Shift left is a principle that focuses on sharing your service and support desk’s knowledge within your organization and in time, with its clients, customers and end-users. The basic idea behind shift left is simple. Once a service desk has a knowledge sharing practice in place, they can easily shift their knowledge even further left towards the customer. In other...

21
Aug

By Tom Kahan, On 21st August 2019

W2 becomes a Chwarae Teg FairPlay Employer

As a part of their Agile Nation 2 Business Programme, W2 were awarded the Chwarae Teg Leading Fair Play Employer Award in early 2019; the highest possible award. Working with Chwarae Teg, W2 were looking to further improve the working environment for all our people. Chwarae Teg is a UK based charity working in Wales to support the economic development...

20
Aug

By Tom Kahan, On 20th August 2019

The W2 Warriors did it!

The team made up of different departments came together to raise money for the Adult CP Hub – a small charity founded to represent the needs of adults living with Cerebral Palsy (CP) in the UK and acts as a place to receive support and access information based on the most up to date medical knowledge, understanding & expertise. Warren...

15
Aug

By Tom Kahan, On 15th August 2019

ISO 27001 Stage 1 Audit Tips

Sitting through the Stage 1 of a ISO 27001 certification audit is pretty daunting; even as a seasoned Information Security Management (ISM) professional. Although often referred to as a ‘documentation review’ or ‘Desktop audit’, the auditor is there to review your documentation to establish whether your ‘Information Security Management System’ (ISMS) meets the requirements of ISO 27001:2013. Getting this far...

12
Aug

By Gary Pine, On 12th August 2019

Three really is the magic number

Most modern organizations operate in a state of constant competition. In order to maintain your market position, business continuity and high availability of your organization’s products, goods or services is paramount. The way that businesses handle the effects of a disaster primarily depends on how well they are prepared for it and how quickly any negative impact can be mitigated....

29
Jul

By Nicky Vaksdal, On 29th July 2019

W2 getting dirty at the Tough Mudder

Sporting their new T shirts (with support from True Form UK) commissioned for the day, the ‘W2 Warriors’ have chosen to take up the challenge presented by Augusts ‘Tough Mudder’ event; all in support of the charity Adult CP Hub. W2 is proudly supporting both the team and the charity as they raise awareness on the issue of support for suffers of...

25
Jul

By Gary Pine, On 25th July 2019

W2 holds its first Simplithon

The concept of a hackathon is simple - anyone can participate; developer, analyst, technical architect, project manager etc. Hackathons are about creating a new system / idea / solution in a clever and skilful way. It’s called hacking because you are, in fact, clearing as many obstacles as possible to allow teams to focus on a solution. Hackathons allow an...

24
Jul

By Gary Pine, On 24th July 2019

A Better Way of Supporting our Customers

On Thursday 25th July, we are introducing a new support desk platform to further improve the way that our clients log and track support calls. This new web based system provides a ticket system for all communications to W2’s helpdesk, which can then be tracked and managed by our dedicated Support Team and the client that created the ticket. When...