Customer Success Hub

Here you can find all of the relevant resources and information as a W2 client. 

You can find infosheets for all W2 data services, our country coverage, user guides when interacting with the portal, document & country coverage information, and general updates from W2.

Customer success is at the heart of everything we do.

Contact Details

Customer Success Team –

Support Team –

Onboarding Team –

User Guides

Below you can find links to W2 user guide demo’s showcasing the functionality of the W2 platform and DVFC solution.

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Data Service Infosheets

Below you can download all of the W2 data service infosheets to give you a better idea of how the services work and the benefits for your business.

Document & Country Coverage

We understand it’s important for our clients to have access to W2’s country coverage for all data services and also which documents types we can verify. Below you can find a link to W2’s country coverage page and a link to download the document library for DVFC and MDV services.

*please note. custom documents can be added to the library if you have a requirement to do so.

Implementation Welcome Plan

document verification service

If you are a new client of W2, you should receive an implementation welcome pack to assist you through the onboarding journey. Below you can access a generic version of this pack which includes some helpful links to W2 developer docs and support portal and key contacts within W2 should you need any further assistance.

*please note, some of the contents in the below will be missing as the pack is customised to your onboarding journey. If you are unsure on where to access your pack, please speak to your designated onboarding contact.

Let's Collaborate!

We absolutely love collaborating with our clients and building a deeper partnership than just a supplier-to-customer relationship. From press releases, case studies, joint blog content and more, we would absolutely love to collaborate with you! It’s a win win situation for both parties as W2 can share our customer success and your business gets the opportunity to showcase your commitment to compliance.

Below you can find a few examples of some case studies we have done and an example of how we could co-brand some marketing collateral with you.

Interested in hearing more? Email to get started.

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