Marking the one-year anniversary of General Data Protection Regulation (GDPR), the Information Commissioner’s Office (ICO) reported an increase in public awareness of the legislation; possibly the most important change in data privacy regulation in 20 years. While this fact alone represents a positive step forward, the steepening fines under GDPR and changing requirements for trans-border …
Shift left is a principle that focuses on sharing your service and support desk’s knowledge within your organization and in time, with its clients, customers and end-users. The basic idea behind shift left is simple. Once a service desk has a knowledge sharing practice in place, they can easily shift their knowledge even further left …
Via one W2 contract and a single, simple API integration, our clients can access W2’s global data services to suit its business needs and sequence the data in a way that make it as cost effective as possible.
Little did we know how much there was to gain from getting an updated perspective from the entire company at our recent Simplithon; especially given the informal way in which it was done. Capturing what problems, issues, and pains arise for others gave us a much better understanding of our entire company and the problems …
The concept of a hackathon is simple – anyone can participate; developer, analyst, technical architect, project manager etc. Hackathons are about creating a new system / idea / solution in a clever and skilful way. It’s called hacking because you are, in fact, clearing as many obstacles as possible to allow teams to focus on …
On Thursday 25th July, we are introducing a new support desk platform to further improve the way that our clients log and track support calls. This new web based system provides a ticket system for all communications to W2’s helpdesk, which can then be tracked and managed by our dedicated Support Team and the client …
Identity document verification often forms an integral part of business critical processes like customer enrolment and new client registration. Other situations where certified identity is include KYC (Know Your Customer) checks within the regulatory & compliance guidelines set out in the Betting & Gaming sector. These ‘text rich’ documents are one of the richest sources …
We continually listen customer’s clients and acting on their feedback. This ensures that we are able to build better products and deliver better services. One of the most requested features is more help with the challenge of identifying and clearing obvious false positives within a Sanctions/PEP screening process. A ‘persistent need’ to research and resolve …
W2 recently celebrated the launch of its new dashboard. It went live for all existing customers and offers faster, better search functionality, more filters and supports all of W2’s services. It is a new release of W2’s SAVIâ„¢ product. SAVIâ„¢ v2.0, has been completely redesigned to make it easier to use and to introduce more …
