At W2 we are always grateful that our customers trust their business critical processes to us.
We take this responsibility very seriously from both a technical and personnel perspective, always aiming to deal with whatever challenges come our way in the most pragmatic and resilient way possible.
Although we normally focus on technical and supply chain risk, the continued outbreak of COVID-19 presents first and foremost a humanitarian challenge, and employee safety should be the highest priority at this time.
We are also very conscious of not adding to the public fear and uncertainty and will therefore keep our updates strictly fact based on our own preparations and mitigation’s.
Like most other software companies, W2 already has a Business Continuity Plan (BCP).
In the case of power loss, extreme weather or a cyber-attack, forward thinking businesses must have such a plan to protect data and get systems back online as fast as possible.
Most things you would do to prepare for the virus are no different than what you should normally be doing but global concerns have given us cause to reconsider our established plans and processes.
Using the same frameworks of identifying the risk, prioritising the order of mitigation and assigning responsibility to a business leader that were already in place, we continue to review of our existing BCP considering the possible impact(s) of COVID-19.
W2 is a global company, with customers all over the world.
We are a cloud first business and as such all employees have the ability to work remotely.
All our team, regardless of departmental duties, are equipped to seamlessly connect with our colleagues and our customers in a secure and productive environment, while working remotely at any time.
We feel confident in our continued ability to serve your business 24/7, regardless of our physical work locations.
Our technical platform is fully automated and each month we process hundreds of millions of transactions.
We have an extensive logging and alerting system which enables our 24×7 P1 support team to remedy any situation as it arises.
As a reminder, if you ever need to access our highly skilled support team, please contact email@example.com or your account manager.
Should your account manager be unavailable due to illness you will receive an out of office notification, therefore our suggestion at this time is to ensure messages go to both support AND your dedicated account manager.
Thank you once again for entrusting your business to W2.
We are privileged to play a pivotal role in your business success and we remain committed to this in everything we do.
A further, more detailed update on our actions will follow in the coming days, but in the meantime we wish you, your colleagues and families safety and good health at this and all other times.